AESTHETICS

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LONGEVITY

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PURPOSE

Terms of Service

Effective Date: [Month Day, Year]
Last Updated: [Month Day, Year]

These Terms of Service govern your access to and use of www.creedcocollective.com and related online features operated by The Creed Collective.

By accessing or using the website, you agree to these Terms. If you do not agree, do not use the website.

1. About The Creed Collective

The website is operated by:

The Creed Collective
The Suite Spot
2000 W. Main Street, Suite J
Saint Charles, Illinois 60174
Email: heather@creedcocollective.com
Phone: [Insert business phone number]

The Creed Collective provides information concerning aesthetic medicine, skin services, functional wellness, weight optimization, hormone optimization, memberships, products, and related services.

2. Website Information Is Not Medical Advice

Website content is provided for general informational and educational purposes only.

The website does not provide individualized medical advice, diagnosis, treatment, prescriptions, or emergency services.

Information on the website should not be used as a substitute for:

  • An in-person or telehealth consultation
  • A medical evaluation
  • Professional diagnosis
  • Treatment recommendations
  • Advice from a qualified healthcare provider

Do not begin, stop, or change medication, supplementation, hormone therapy, weight-loss treatment, or another healthcare plan based solely on website content.

3. No Provider-Patient Relationship

Your use of the website, submission of a contact form, subscription to our mailing list, or receipt of a response does not by itself create a provider-patient relationship.

A provider-patient relationship is established only after applicable intake, consent, evaluation, acceptance, and treatment requirements have been completed.

Submitting an appointment request does not guarantee that:

  • An appointment is available
  • A requested service is appropriate
  • You are eligible for treatment
  • We have accepted you as a patient
  • Treatment will occur on a requested date

4. Emergencies

The website is not intended for emergencies.

If you believe you are experiencing a medical emergency, call 911 or seek immediate emergency medical care.

Do not rely on website forms, email, voicemail, social media, or text messages for urgent medical issues.

5. Treatment Eligibility and Results

All treatments and wellness services require appropriate professional evaluation.

We may decline, postpone, modify, or discontinue a service when clinically appropriate or legally required.

Individual outcomes vary. No website image, testimonial, description, estimate, illustration, before-and-after photograph, or marketing statement guarantees a particular result.

Aesthetic and wellness services may involve risks, side effects, limitations, recovery periods, maintenance, and follow-up. These matters will be discussed through the applicable consultation and informed-consent process.

6. Appointments

Appointment availability is subject to change.

You agree to provide accurate and complete information when requesting or scheduling an appointment.

A website appointment request is not confirmed until you receive confirmation through the applicable scheduling system or directly from us.

7. Cancellation, Rescheduling, Deposits, and No-Shows

Appointments may be subject to a separate cancellation and rescheduling policy.

Before publishing, insert the actual policy here:

We require at least [24/48] hours’ notice to cancel or reschedule an appointment. Late cancellations and missed appointments may result in a fee of [$___ or ___%]. Deposits may be nonrefundable or applied according to the policy disclosed when booking.

Where a separate booking policy conflicts with this section, the policy presented and accepted during booking will control for that appointment.

8. Pricing

Prices shown on the website are estimates or starting prices unless expressly stated otherwise.

Final pricing may depend on:

  • Consultation findings
  • Treatment area
  • Product selection
  • Dosage
  • Number of sessions
  • Laboratory testing
  • Prescription needs
  • Membership status
  • Customized treatment plans

Prices may change without prior notice.

Insurance coverage is not guaranteed. Unless expressly stated, services may be self-pay.

9. Payments and Financing

We may accept payment through third-party processors and may offer third-party financing options.

Financing approval, credit decisions, payment schedules, interest, fees, and eligibility are determined by the financing provider under its terms.

The Creed Collective does not guarantee financing approval and is not responsible for an independent financing provider’s decisions or services.

You are responsible for reviewing all financing and payment terms before completing a transaction.

10. Gift Cards

Gift cards may be subject to the following conditions:

  • Gift cards may be used only for eligible services or products offered by The Creed Collective.
  • Gift cards are not redeemable for cash except where required by law.
  • Gift cards may not be used to purchase other gift cards.
  • Lost or stolen gift cards may not be replaceable without proof of purchase.
  • Promotional gift cards may have additional restrictions.
  • Gift cards do not guarantee eligibility for a medical treatment.
  • A recipient must still complete all required consultations, screening, consent, and clinical eligibility requirements.

Any expiration date, inactivity fee, refund term, or restriction must comply with applicable law and the terms disclosed at purchase.

11. Memberships

Membership details, pricing, included benefits, renewal terms, cancellation requirements, and eligibility will be provided in a separate membership agreement.

Website descriptions are summaries only.

Before enrolling, members should review the complete agreement regarding:

  • Recurring billing
  • Membership duration
  • Included and excluded services
  • Credits or benefits
  • Expiration of benefits
  • Pauses
  • Cancellation
  • Nontransferability
  • Clinical eligibility
  • Changes to the program

Membership does not guarantee that a particular treatment will be medically appropriate.

12. Products and Supplements

Information about skincare, supplements, or wellness products is educational and does not guarantee a specific outcome.

Products should be used according to instructions and professional recommendations.

Consult an appropriate healthcare provider before using a supplement, particularly if you:

  • Are pregnant or nursing
  • Take medication
  • Have a medical condition
  • Are preparing for surgery
  • Have allergies
  • Are receiving hormone, peptide, or weight-management therapy

Third-party product purchases may be subject to the seller’s separate terms, shipping policy, return policy, and privacy policy.

13. Returns and Refunds

Insert the practice’s actual policy before publishing.

Suggested structure:

Services

Fees for services already performed are generally nonrefundable.

Prescription Products

Prescription medications generally cannot be returned or refunded after dispensing except where required by law or permitted by the dispensing pharmacy.

Skincare and Retail Products

Unopened and unused retail products may be returned within [number] days with proof of purchase, subject to hygiene, safety, manufacturer, and product-integrity restrictions.

Gift Cards

Gift-card purchases are final except where a refund is required by law.

Memberships and Packages

Memberships, prepaid packages, and promotional purchases are governed by the written terms presented at purchase.

14. Testimonials and Images

Testimonials reflect individual experiences and do not guarantee that another person will achieve the same result.

Before-and-after images may reflect differences in:

  • Anatomy
  • Treatment plan
  • Number of sessions
  • Lighting
  • Positioning
  • Healing
  • Maintenance
  • Individual response

Images may not be copied, downloaded, republished, altered, or used without written authorization.

15. Acceptable Use

You agree not to:

  • Use the website unlawfully
  • Submit false or misleading information
  • Attempt unauthorized access
  • Interfere with website security
  • Introduce malicious code
  • Scrape or harvest information
  • Impersonate another person
  • Infringe intellectual-property or privacy rights
  • Use website content to provide unauthorized medical services
  • Use automated systems to overload or disrupt the website

We may restrict or terminate access for suspected misuse.

16. Intellectual Property

The website and its content—including branding, logos, graphics, photographs, icons, text, layout, videos, downloads, and design elements—are owned by or licensed to The Creed Collective and are protected by applicable intellectual-property laws.

You may view the website for personal, noncommercial purposes.

You may not reproduce, distribute, modify, display, sell, license, create derivative works from, or commercially exploit website content without prior written permission.

17. User Submissions

When you submit a message, review, photograph, testimonial, or other material, you represent that:

  • The information is accurate to the best of your knowledge.
  • You have the right to submit it.
  • It does not violate another person’s rights.
  • It does not contain unlawful or malicious material.

We will not publicly use identifiable patient images, testimonials, or health information without the authorization required by applicable law.

18. Third-Party Links and Platforms

The website may link to independent third parties, including booking, patient portal, financing, payment, product, supplement, map, and social-media services.

We do not control and are not responsible for third-party:

  • Content
  • Availability
  • Security
  • Privacy practices
  • Products
  • Services
  • Terms
  • Transactions

Use of third-party services is at your discretion and subject to their agreements.

19. Website Availability

We do not guarantee that the website will always be uninterrupted, secure, accurate, complete, or error-free.

We may update, suspend, modify, or discontinue any part of the website without notice.

20. Disclaimer of Warranties

To the fullest extent permitted by law, the website is provided on an “as is” and “as available” basis.

We disclaim warranties concerning:

  • Availability
  • Accuracy
  • Completeness
  • Fitness for a particular purpose
  • Noninfringement
  • Security
  • Results obtained through website use

Nothing in these Terms limits obligations that cannot lawfully be disclaimed.

21. Limitation of Liability

To the fullest extent permitted by law, The Creed Collective and its owners, providers, employees, contractors, and agents will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from website use.

This limitation does not apply where liability cannot legally be excluded or limited.

These website limitations do not alter rights or responsibilities arising from an established provider-patient relationship, applicable healthcare law, or signed treatment documents.

22. Indemnification

To the fullest extent permitted by law, you agree to indemnify and hold harmless The Creed Collective and its owners, providers, personnel, and agents from claims, losses, liabilities, and expenses arising from:

  • Your unlawful website use
  • Your violation of these Terms
  • Your infringement of another person’s rights
  • Information or material you submit unlawfully

23. Governing Law and Venue

These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-law principles.

Any dispute concerning the website or these Terms will be brought in a court of competent jurisdiction located in Kane County, Illinois, unless applicable law requires otherwise.

24. Severability

If a provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions will remain in effect.

25. No Waiver

Our failure to enforce a provision does not waive the right to enforce it later.

26. Changes to These Terms

We may update these Terms periodically.

Changes become effective when posted unless another effective date is stated. Continued website use after changes are posted constitutes acceptance of the updated Terms.

27. Contact

Questions about these Terms may be directed to:

The Creed Collective
The Suite Spot
2000 W. Main Street, Suite J
Saint Charles, Illinois 60174
Email: heather@creedcocollective.com
Phone: [Insert business phone number]


Items that must be confirmed before publishing

Replace the bracketed sections and confirm:

  1. The exact legal business name, such as whether it is The Creed Collective, LLC.
  2. The business telephone number.
  3. Cancellation notice and fee.
  4. Refund and retail-return rules.
  5. Membership billing and cancellation terms.
  6. Whether the practice uses cookies, Google Analytics, Meta Pixel, TikTok Pixel, reCAPTCHA, embedded maps, or chat tools.
  7. The booking, patient-portal, payment, gift-card, email, text, financing, supplement, and product platforms being used.
  8. Whether the practice is a HIPAA-covered entity.
  9. The correct HIPAA privacy officer and contact information.
  10. Whether a separate cookie policy and cookie-consent banner are needed.